# Keelway and Lane

> Meet Lane, Keelway’s AI teammate for freight brokers, carriers, and 3PLs. Chat about your loads, draft updates, and connect TMS context in one workspace.

Updated: 2026-09-23
Canonical site: https://www.keelway.com
Public page index: https://www.keelway.com/llms.txt
Sitemap: https://www.keelway.com/sitemap.xml

## Who Lane is for

Lane is an AI teammate for freight brokers, carriers, and 3PL teams.
Common work includes understanding dry-van load updates, preparing customer
messages, identifying missing details, and handing load context to another
person. The TMS remains the source of record.
Source: https://www.keelway.com/

## What is available in the Lane workspace

- Email-link login, including a first-time account through the same flow.
- Private saved chat conversations.
- Company name, role, TMS name, and operating instructions supplied by the user.
- An authenticated inbound webhook that receives structured load updates.
- Responses grounded in the available conversation, instructions, and received
  load context; drafts remain subject to human review.

There are no native vendor adapters in the Lane workspace. Saving a TMS name
or generating a webhook key does not establish a data connection. The
connection becomes active after an authenticated valid event is received.
A TMS administrator or integration service must configure the outbound request.
Source: https://www.keelway.com/learn/connect-tms-to-lane

## Read, draft, review

A user can ask Lane to summarize a supplied load update, draft a customer
email, build a list of missing information, or prepare a shift handoff.
The workspace does not independently verify a driver's ETA or obtain a new
GPS location. Missing or stale source information needs an operator's review.
Lane does not send email, place or answer phone calls, book a carrier, dispatch
a truck, or write changes back to the TMS from the chat workspace.
Source: https://www.keelway.com/learn/what-is-a-broker-ai-agent

## Connecting a TMS

1. Login and open the Connect TMS section of the Lane workspace.
2. Save the company, role, TMS name, and instructions.
3. Create a webhook connection and store its one-time secret securely.
4. Have the TMS administrator send a load update to the displayed URL,
   authenticated with the supplied key, using the documented JSON shape.
5. Confirm receipt in Lane, inspect the load details, and ask about the test load.
6. Rotate the key if exposed; disconnect to stop incoming data and clear the
   connected load context. Never put credentials into chat messages.

Events need a stable event ID, occurrence timestamp, and load identifier.
Duplicate event IDs are deduplicated. Older updates do not replace newer load
state. Field mapping and endpoint support depend on the source system.
The setup guide includes a sample payload and troubleshooting steps.
Source: https://www.keelway.com/learn/connect-tms-to-lane

## Product scope and pricing

Keelway also publishes information about TMS, carrier email, voice, and
carrier-vetting products. Their availability, onboarding, and commercial terms
are separate from what can be performed in a Lane chat. Do not assume that a
workflow illustration, demo, or vendor-specific guide means that action is
connected to a particular account. Current plan information is on the pricing
page; ask Keelway to confirm an integration for your operation.
Sources: https://www.keelway.com/integrations and https://www.keelway.com/pricing

## Public resources

- Freight broker AI agent guide: https://www.keelway.com/learn/what-is-a-broker-ai-agent
- TMS connection guide: https://www.keelway.com/learn/connect-tms-to-lane
- Carrier email triage: https://www.keelway.com/learn/what-is-carrier-email-triage
- AI check-call explanation: https://www.keelway.com/learn/what-is-an-ai-check-call
- Freight brokerage learning center: https://www.keelway.com/learn
- TMS selection and implementation guides: https://www.keelway.com/tms
- Book a demo: https://www.keelway.com/demo
- Contact: hello@keelway.com